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Microsoft Forms Pro

Capture, analyse, and act on customer insights with a simple-yet-powerful feedback management solution.

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Customised surveys embedded in apps, web, and mobile

Data integration across your business applications

Real-time alerts for key performance indicators

Actionable insights driven by AI-assisted analysis

Better feedback. Better insights. Better experiences.

Capture feedback instantly

Develop customised, on-brand surveys with your company’s look and feel using AI-guided questions. Incorporate sophisticated survey functionality like advanced branching, skip logic, individualised survey links, and multilingual capabilities. Reach your audience with timely, mobile-optimised surveys distributed through email, QR codes, webpages, and apps.

Integrate data for deeper customer insights

Feedback integrates with your CRM, ERP, and HR systems to provide a 360-degree view of your customers. Data updates automatically with every response, giving you a real-time measurement of customer sentiment. Access insights from within Office 365 and Dynamics 365 to enhance business processes and gain a more comprehensive view of your customers.

Drive action with real-time feedback

View feedback analytics on customised dashboards to track key business metrics. Respond in real time by setting automatic response triggers. Engage your audience with better, faster decisions based on customer feedback.

How to buy

Forms Pro is included with select Microsoft Dynamics 365 subscriptions and is available as an upgrade for Office 365 subscriptions.

Microsoft Forms Pro

Dynamics 365 customers


2,000 survey responses per tenant/month.

Additional responses may be purchased separately.

Office 365 customers


2,000 survey responses per tenant/month.

Additional responses may be purchased separately.

1 Forms Pro is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Human Resources, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Forms Pro separately.

2 Available as an upgrade option that can be purchased by your Office 365 administrator.

“With all our survey information in Microsoft Dynamics 365, and Power BI automatically updating with numbers of attendees and survey results, we have near-real-time feedback on these specific events, helping us make better, faster business decisions.”

Chris Haklitch, Engineering Programme Manager, Microsoft Store

Take the next step with Microsoft Forms Pro