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Capture, analyse, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution.
Easy to set up and configure
Automatically send surveys based on trigger events
Embed surveys across apps, web, and mobile
Identify sentiment with AI-driven insights
Analyse feedback to drive business impact
Create professional surveys no matter your skill set
Develop customised, on-brand surveys with your company’s look and feel using AI-assisted suggested questions.
Incorporate sophisticated survey functionality like advanced branching, skip logic, individualised survey links, and multilingual capabilities.
Reach your audience with timely, mobile-optimised surveys distributed through email, QR codes, webpages, and apps.
Integrate data with your business applications
Engage with respondents at the right moment by automatically sending trigger-based surveys.
Increase response rates by personalising questions based upon integrated data from your CRM, ERP, or HR systems.
Integrate results and view survey responses directly from within Office 365 and Dynamics 365 to enhance business processes and gain a more comprehensive view of your customers.
Improve customer engagement with decisions based on AI-driven insights
View real-time results in Forms Pro or integrate data seamlessly with Power BI for advanced analytics.
Monitor the pulse of your workforce or customers with AI-driven insights, including sentiment analysis, trend identification, and keyword detection.
Identify and act on opportunities by using Microsoft Flow to create triggered actions or notifications based on survey responses or sentiments.
How to buy
Forms Pro is included with select Microsoft Dynamics 365 subscriptions and is available as an upgrade for Office 365 subscriptions.
1 Forms Pro is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Talent, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Forms Pro separately.
2 Available as an upgrade option that can be purchased by your Office 365 administrator.