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Microsoft Forms Pro

Capture, analyse, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution.

Get started

Join us at the Microsoft Business Applications Summit on May 6–7, 2020, for an in-depth look at new innovations across Dynamics 365, Microsoft Power Platform, and even Excel.

Capture, analyse, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution.

Easy to set up and configure

Automatically send surveys based on trigger events

Embed surveys across apps, web, and mobile

Identify sentiment with AI-driven insights

Analyse feedback to drive business impact

Create professional surveys no matter your skill set

Develop customised, on-brand surveys with your company’s look and feel using AI-assisted suggested questions.

Incorporate sophisticated survey functionality like advanced branching, skip logic, individualised survey links, and multilingual capabilities.

Reach your audience with timely, mobile-optimised surveys distributed through email, QR codes, webpages, and apps.

Integrate data with your business applications

Engage with respondents at the right moment by automatically sending trigger-based surveys.

Increase response rates by personalising questions based upon integrated data from your CRM, ERP, or HR systems.

Integrate results and view survey responses directly from within Office 365 and Dynamics 365 to enhance business processes and gain a more comprehensive view of your customers.

Improve customer engagement with decisions based on AI-driven insights

View real-time results in Forms Pro or integrate data seamlessly with Power BI for advanced analytics.

Monitor the pulse of your workforce or customers with AI-driven insights, including sentiment analysis, trend identification, and keyword detection.

Identify and act on opportunities by using Microsoft Flow to create triggered actions or notifications based on survey responses or sentiments.

How to buy

Forms Pro is included with select Microsoft Dynamics 365 subscriptions and is available as an upgrade for Office 365 subscriptions.

1 Forms Pro is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Talent, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Forms Pro separately.

2 Available as an upgrade option that can be purchased by your Office 365 administrator.

“With all our survey information in Microsoft Dynamics 365, and Power BI automatically updating with numbers of attendees and survey results, we have near-real-time feedback on these specific events, helping us make better, faster business decisions.” - Chris Haklitch, Engineering Program Manager, Microsoft Store

Take the next step with Microsoft Forms Pro